Terms & Conditions

Date: [8-19-25]

By placing an order with or utilizing any services from Hexamus Custom K9 (“we,” “us,” or “our”), you agree to the following Terms and Conditions. Please read them carefully.

1. Orders & Custom Gear

• All custom items are made to order and are non-refundable once production has begun.

• It is the customer’s responsibility to provide accurate measurements and specifications.

• Production times may vary depending on demand, complexity, or availability of materials. Estimated turnaround time will be communicated at the time of order.

• We reserve the right to decline custom requests that violate our values, policies, or safety standards.

2. Returns & Exchanges

• Due to the custom nature of our products, all sales are final unless there is a defect in craftsmanship.

• If there is an issue with your order, you must notify us within 7 days of delivery with clear photos and a detailed description.

• Approved returns or exchanges will be at our discretion and may require return shipping at the buyer’s expense.

3. Training Services

• All training services require a signed agreement prior to starting.

• Payment is due before or at the time of service unless otherwise agreed upon in writing.

• Cancellations must be made at least 24 hours in advance or a cancellation fee may apply.

• Training results vary by individual dog and handler. We do not guarantee specific outcomes.

4. Liability

• You agree that Hexamus Custom K9 is not liable for any injuries, accidents, or damages caused by the use or misuse of our products or services.

• It is your responsibility to ensure proper supervision, fit, and safe use of all gear.

• Training advice and gear are not substitutes for veterinary or professional medical advice.

5. Intellectual Property

• All designs, photos, and branding are the property of Hexamus Custom K9 and may not be used or reproduced without permission.

6. Privacy

• Any personal information collected (e.g. for orders, communication, or training) is used solely for business operations and will not be sold or shared.

7. Policy Updates

• We reserve the right to update these terms at any time. Continued use of our products or services indicates acceptance of any changes.

If you have questions or concerns, please contact us at [your email or preferred contact method].